JiliKing Privacy Policy — Your Data, Your Rights, Our Responsibility

1 Who We Are

JiliKing operates the website at jiliking.best and any associated mobile applications (collectively, "the Platform"). JiliKing holds a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is registered with the National Privacy Commission (NPC) of the Philippines as a personal information controller.

For the purposes of this Privacy Policy, JiliKing is the data controller for all personal information collected through the Platform from Philippine players and users. The Data Protection Officer (DPO) responsible for overseeing privacy compliance at JiliKing can be reached at support@jiliking.best.

2 Personal Data We Collect

JiliKing collects personal data that falls into several categories depending on how you interact with the Platform. Here is a clear breakdown of what we collect and why each category is needed:

3 How We Collect Your Data

JiliKing collects personal data through several channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or update your account settings.
• Automatically when you use the Platform: Device data, IP addresses, session logs, and cookie-related data are collected automatically as part of normal platform operation and security monitoring.
• From payment service providers: When you authorise a GCash or Maya transaction, or a bank transfer, JiliKing receives confirmation data from the payment provider to credit your account and record the transaction.
• From identity verification services: During KYC, JiliKing may use third-party identity verification services that cross-reference your submitted documents against available verification databases.
• From fraud prevention services: JiliKing works with fraud detection partners whose systems flag unusual patterns across the industry to protect players and the platform.

4 How We Use Your Personal Data

JiliKing uses your personal data for the following purposes:

• Account Management: Creating and maintaining your JiliKing account, processing logins, managing wallet balances, and administering account settings and preferences.
• Payment Processing: Crediting deposits to your wallet, processing withdrawal requests back to your registered Philippine payment account, and maintaining financial records in accordance with regulatory requirements.
• Identity Verification: Verifying that you meet the age and eligibility requirements to use JiliKing, confirming the ownership of your registered payment accounts, and complying with PAGCOR's KYC requirements.
• Fraud and Security: Detecting, preventing, and investigating fraudulent activity, money laundering, account takeover attempts, bonus abuse, and other prohibited conduct.
• Regulatory Compliance: Reporting to PAGCOR and relevant Philippine regulatory bodies as required by JiliKing's operating license and by the Anti-Money Laundering Act (AMLA) and its implementing rules.
• Customer Support: Responding to your queries, resolving disputes, and handling complaints through our support channels.
• Responsible Gaming: Monitoring gaming activity patterns for signs of problem gambling and administering deposit limits, cooling-off periods, and self-exclusion requests.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how the JiliKing platform is being used and to improve its features, performance, and game library.
• Communications: Sending service notifications, security alerts, account-related messages, and (where you have opted in) promotional communications about bonuses and new features.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), JiliKing processes your personal data on the following legal bases depending on the purpose:

• Performance of a Contract: Processing that is necessary to create and manage your JiliKing account, process payments, and deliver the gaming services you have signed up for.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting obligations, NPC registration requirements, and other applicable Philippine law.
• Legitimate Interests: Processing for fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Processing for optional communications and marketing, where you have given specific, informed consent that you may withdraw at any time.

6 Who We Share Your Data With

JiliKing does not sell, rent, or trade your personal data. We share your data only with parties that have a legitimate need to process it as part of delivering the JiliKing service, and only to the extent necessary for their specific function:

• Payment Processors: GCash/Maya/bank transfer processors receive the minimum data needed to execute your transactions — typically your registered name and account reference. They process this data under their own privacy policies and in compliance with BSP regulations.
• Identity Verification Providers: Third-party KYC providers receive your submitted identity documents and personal details for the sole purpose of verifying your identity on JiliKing's behalf.
• Fraud Prevention Services: Anti-fraud and AML compliance services receive transaction and activity data to identify and flag suspicious patterns. All such providers are bound by data processing agreements.
• Game Providers: Third-party game software providers may receive session-level technical data to deliver game content. They do not receive your personal identity information beyond what is necessary for game session management.
• PAGCOR and Regulatory Authorities: JiliKing is legally required to submit reports and records to PAGCOR and, in specific circumstances, to the AMLC (Anti-Money Laundering Council) or the NPC. These disclosures are made under legal obligation.
• Law Enforcement: JiliKing will disclose personal data to law enforcement or government authorities in response to a valid legal order, court order, or official government request.

7 International Data Transfers

Some of JiliKing's third-party service providers — particularly game providers and certain technology platform components — may process data on servers located outside the Philippines. Where such international transfers occur, JiliKing ensures that:

• The recipient country provides an adequate level of protection for personal data, or
• Appropriate safeguards are in place through contractual agreements that impose equivalent protections to those required under Philippine law, or
• The transfer falls within a recognised exception under the Data Privacy Act and its Implementing Rules.

JiliKing does not transfer your personal data internationally for marketing purposes or for any purpose beyond what is necessary to operate the Platform and comply with applicable law.

8 Data Retention

JiliKing retains personal data for only as long as is necessary for the purposes for which it was collected, or as required by PAGCOR and other applicable Philippine regulatory requirements. The general retention periods JiliKing applies are:

• Account and KYC Data: Retained for the duration of your account relationship with JiliKing and for a minimum of five years following account closure, in accordance with PAGCOR licensing and AMLA record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction in compliance with AMLA reporting obligations.
• Support and Correspondence: Customer support records are retained for two years from the date of the last interaction, or longer where they relate to an open dispute or regulatory matter.
• Gaming Activity Logs: Detailed game history and session logs are retained for two years for responsible gaming monitoring purposes and for the resolution of disputes. Aggregated anonymised data may be retained indefinitely for analytics.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained until you withdraw consent and for a period of one year thereafter.

When personal data is no longer required and its retention period has expired, JiliKing deletes or anonymises it securely. Where complete deletion is not technically feasible for specific data types (for example, in backup systems), the data is isolated and protected from further active use until it can be deleted.

9 Security Measures

JiliKing implements technical and organisational security measures appropriate to the risks involved in processing your personal data. These include:

• Encryption in Transit: All communications between your device and JiliKing's servers are encrypted using TLS 1.2 or higher (256-bit SSL). This applies to every page of the Platform, not just payment pages.
• Encryption at Rest: Sensitive stored data, including identity documents submitted for KYC, is encrypted at rest on JiliKing's servers.
• Access Controls: Access to personal data held by JiliKing is strictly controlled on a need-to-know basis. Staff who access player data are bound by confidentiality obligations and receive regular data privacy training.
• PCI-DSS Compliance: Payment card data is handled exclusively through PCI-DSS certified payment processors. JiliKing does not store, process, or transmit full card numbers on its own infrastructure.
• Fraud Detection Systems: Automated systems monitor account activity in real time for signs of account takeover, fraud, and suspicious patterns that may indicate data misuse.
• Security Audits: JiliKing conducts regular internal security reviews and periodic third-party security assessments to identify and address vulnerabilities.

10 Cookies and Tracking

JiliKing uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help JiliKing remember your preferences, keep you logged in, and understand how the Platform is being used.

JiliKing uses the following types of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit. These cannot be disabled without breaking core Platform functionality.
• Performance Cookies: Collect anonymised data about how players use the Platform (pages visited, time spent, errors encountered) to help JiliKing improve the experience. No personally identifiable information is collected through performance cookies.
• Functional Cookies: Remember your preferences — odds format, game settings, notification preferences — so you do not have to set them again on every visit.
• Security Cookies: Support fraud detection and account security by helping JiliKing identify unusual access patterns or device changes.

JiliKing does not use third-party advertising or behavioural tracking cookies. You can manage cookie preferences through your browser settings, but disabling strictly necessary cookies will affect your ability to use the Platform normally.

11 Minors

JiliKing is strictly for adults aged 21 and above. JiliKing does not knowingly collect personal data from individuals under the age of 21. If JiliKing becomes aware that personal data has been collected from a minor — whether through a false registration or any other means — that account will be immediately closed and the data deleted or, where legally required, reported to the appropriate authorities.

If you believe that a minor has registered on JiliKing using false information, please contact us immediately at support@jiliking.best so we can investigate and act promptly.

12 Your Data Rights Under Philippine Law

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by JiliKing:

13 Marketing Communications

JiliKing may send you promotional communications about bonuses, new games, sports betting offers, and platform updates. These communications are only sent where you have given explicit consent during registration or through your account notification settings.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your JiliKing account settings.
• Clicking the unsubscribe link at the bottom of any JiliKing marketing email.
• Contacting JiliKing support at support@jiliking.best and requesting removal from marketing lists.

Opting out of marketing communications does not affect transactional notifications — you will still receive account security alerts, payment confirmations, and other service-critical messages that are necessary for operating your JiliKing account.

14 Changes to This Privacy Policy

JiliKing reviews and updates this Privacy Policy periodically to reflect changes in the Platform, changes in applicable Philippine law, or changes in our data processing practices. The version date at the top of this page reflects the most recent revision.

Where changes to this Privacy Policy are material — meaning they significantly affect how your data is used or your privacy rights — JiliKing will notify you by email and by a prominent notice on the Platform at least seven days before the changes take effect.

Your continued use of JiliKing after the effective date of any change to this Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree with a change, you should stop using JiliKing and may request account closure by contacting support.

15 Contact Us and Data Protection Officer

JiliKing has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Privacy Policy. The DPO also serves as the point of contact for data subjects exercising their rights under RA 10173.

To exercise any of your rights, ask a question about this Privacy Policy, or raise a privacy concern, please contact:

• Email: support@jiliking.best (mark your email "Privacy Request – DPO" for fastest routing)
• Live Chat: Available 24/7 on the JiliKing Platform after login
• FAQ: jiliking.best/faq

JiliKing will acknowledge receipt of your request within three working days and will respond substantively within 15 working days. Complex requests may require additional time, in which case JiliKing will keep you informed of progress.